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Questions and Answers

Mask Policy: Currently, we continue to ask that all clients wear a mask for their appointments at the clinic.

Is a Dr. referral required for physiotherapy?

Physiotherapists are considered primary health care providers in the province of BC, therefore a doctor’s referral is not required to attend. WCB and some private insurance providers do require a physician’s referral for coverage of your treatments. As coverage greatly varies, you may check with your private insure provider for the details of your individual coverage.

Massage therapy is also covered by many insurance companies. If your insurance does cover massage therapy, it is important to ensure that your Massage Therapist is a Registered Massage Therapist, as well as knowing if a referral is required for reimbursement from your insurer.

What should I bring to my first appointment?

You should bring your BC Care Card, your physician prescription (if you were referred), and a list of your current medications. If you have completed the patient information/assessment forms from our website, please bring these in as well.

To assist the therapist in assessing the area being treated, please bring a pair of shorts if you are being assessed for your low back, hips, knees, feet/ankles. If you are being assessed for your neck, or shoulders, you may choose to bring a sleeveless shirt. If you forget or do not have these items available, Kootenay Therapy Center has shorts and gowns available for your use.

We would appreciate payment at the time of service. The clinic accepts cash, cheque, debit, Visa and Mastercard. Please give us a call to learn more about our specific rates.

Does Insurance cover my physiotherapy?

Physiotherapy is covered by ICBC, WCB and most private insurance companies. To determine if/how much physiotherapy coverage you have with your private insurance plan, you may consult your insurance plan book, or contact your insurance company directly.

You will want to know:

  • If physiotherapy is covered
  • If a doctor referral is required
  • If there is a deductible
  • If coverage is full or partial (100% versus 80%)
  • If there is a maximum to your coverage

In a few cases, MSP (the Medical Services Plan of British Columbia) may cover a portion of your treatments. You may contact Kootenay Therapy Center directly if you would like us to check your eligibility. Please have your Care Card number available.

Kootenay Therapy Center can direct bill ICBC, WCB and MSP (if applicable). Unfortunately, we are unable to direct bill any private insurance companies at this time – therefore, payment is appreciated at the time of service. You may seek reimbursement from your private insurance company by submitting the receipts we will provide you. The administrative staff would be happy to assist you in preparing your insurance forms.

The above information holds true for massage therapy in most instances.

Kootenay Therapy Center

#260-1311 2nd St N

Cranbrook, BC V1C 3L1


Contact us for info about scheduling appointments.

Phone: 250-426-4629




Fax: 250-426-4611

Service Area

Serving Cranbrook and the Kootenays:
Kimberley, Fernie, Sparwood, Invermere, Fairmont, Creston, Nelson, Golden and Revelstoke

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